Allenjoy Unicorn Mermaid Twinkle Stars Birthday Backdrop

Shipping Policy

Thank you for visiting and shopping at AllenjoyStudio. The following terms and conditions constitute our Shipping Policy.

Production and Shipment Processing Times

All orders are processed within 2-4 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. The following are the shipping options available:

• Standard Shipping: 7-12 workdays; Fee: $15
• Express Shipping: 5-7 workdays; Fee: $25

Total Turnaround = Production (2-4 business days) + Shipping

Please contact us before ordering for timing. Delivery delays can occasionally occur.

International Shipping

We offer international shipping options to various countries worldwide. Shipping rates and delivery times for orders outside the U.S. may vary and will be calculated at checkout.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

AllenjoyStudio is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

AllenjoyStudio is not liable for any products damaged or lost during shipping. If you receive your order damaged, please take a photo or video as evidence and contact us for assistance. While we are not responsible for the damage, we will do our best to help you resolve the issue. Please save all packaging materials and damaged goods before contacting us.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

How do I order a custom backdrop?

1. Contact us online or email us at support@globalego.cn to tell us your customization needs. You can also place the order on this page and upload your design. For RUSH ORDERS, please contact us prior to ordering to make sure there is enough time.
2. You will receive digital proof. The process can take one to two business days, depending on the complexity of your design. Please stay in touch.
3. Only after you approve the design and finalize all the details can we begin production. Production takes two to three days.
4. Your custom backdrop will be shipped out as soon as it is made ready. You will receive a notification letter giving logistics information.

What’s the design & proofing turnaround time?

The time depends on the complexity of your design. Before production, we will check to see if the file you send or submit for the order has the correct size and high quality (whether it looks blurry, difficult to read, etc.).
We can do minor photoshopping free of charge; please contact us in advance to ensure the possibility of what you're requesting.
We'll make sure that everything looks good and print at excellent quality. Complex designs require more time and may entail an additional cost.

What file format should I use for the backdrop design?

Vector design files are best, as they have very light file sizes and can be scaled as much as needed, like EPS, AI, and PDF (outlined). High-resolution images in JPG, PNG, and PSD formats are also OK. If the files are too big for email, please upload them to a cloud storage service such as GoogleDrive and send us the link.

I need the custom backdrop within a week. Is it possible if I pay for expedited express service?

We need at least two days for production, and the fastest shipping service takes at least five days, so we cannot reduce the total time to less than seven days. Please contact us before placing the order. Thank you.