FAQ
Here are answers to some common questions our clients ask before purchasing backdrops from us. If you have any other inquiries, feel free to email us at info@allenjoy.com
Our standard production time is 2-4 business days. For U.S. deliveries:
- Standard shipping ($15) takes an additional 7-12 days.
- Fast express shipping ($25) takes an additional 5-7 days.
Feel free to contact us in advance to confirm the exact timeline. You can leave a message or email us at info@allenjoy.com.
You're welcome to tell us your requirements, including the size, theme, text, material, and your expected arrival date.
If you have desired design samples, send them to us as a reference. We'll try our best to meet your needs. Please feel free to seek advice if you haven't clear ideas. You can leave us messages or email us at info@allenjoy.com.
For simpler designs and by selecting fast express shipping, you can often receive your order in just over a week—or even within a week.
Please contact us before placing your order to confirm if the timeline works with our current production capacity. Thank you!
We offer three high-quality options:
- Econ Vinyl: Lightweight, tear-resistant, vibrant, and budget-friendly; best suited for single or occasional use.
- Econ Polyester (Fabric): Durable, washable, ironable, and ideal for repeated use at events or parties.
- Pro Polyester (Fabric): Thicker, sturdier, washable, ironable, and perfect for long-term use or professional photography.
Absolutely! Send your design and size requirements to info@allenjoy.com, and we'll create a custom backdrop just for you.
We accept major credit cards, PayPal, and other secure payment options listed at checkout.
If your order hasn't gone into production, we can assist with cancellations or changes. Please contact us immediately for assistance at info@allenjoy.com.
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