Help and FAQ

Find anything you want to know about our product and tips to make your teeth whiter

What's the material of your backdrop? Is the product made of paper or fabric?

Our backdrop is fabric. We have two types of fabric materials: Econ Polyester and Pro Polyester.
If you want vinyl, please contact us.

How about the Pro Polyester?

The short side can be up to 300 cm, long side unlimited.
It's for both indoor and outdoor.
It can be washed and ironed, with no creases issues.
You can fold it, and it's easy to carry.
The pole pocket at the top is available.

How to remove creases?

For Econ Polyester or Pro Polyester, you can use a steam iron to heat the backdrop's back with low temperature.
For Econ Vinyl, you can try to roll it up tightly with the tube and waiting for 1-2 days.
Note: You cannot remove the creases of Econ Vinyl material entirely. This method can make the crease lighter. 

How long will it take to send the background to me?

With standard shipping, it takes:
7-15 working days to the United States.
15-30 working days to Europe, Asia.
25-60 working days to the rest of the world. 

If you are anxious to get the package, please choose fast express.
With fast express, we can boost it to 5-7 working days to the United States.  

How do I customize the background on sale?

If you only want a simple modification, you could order it directly with notes.
Otherwise, you can send more info size to our email: support@globalego.cn.
Our designers will design for you.
You will get previews before production.

How do I customize the background, not on sale?

You can upload the pictures and ideas to our specific custom item and place the order.
Same as above, if you have much more to tell us, send them to email: support@globalego.cn.
Our designers will try to design for you.
You will get previews before production.

I have files that I can print directly. How to send it to you?

You can send the file to our email: support@globalego.cn
All standard image files are welcome: JPG / TIF / PSD / AI.
If the file is huge, we also accept any web transfer ways like Google Drive.
Provide the best quality image you could. Otherwise, the print will be blurry. 

I want to take group photos, and I don't know how to choose the size?

Please see the description of the About size on the page footer for details.

Does the backdrop come with stand or clips?

NO, only the backdrop.
We provide the stand separately. 

What if the backdrop has any quality problems?

Don't hesitate to contact us! Send email to support@globalego.cn. We will give you a satisfactory solution.