Shipping & Return
Orders are processed Monday through Saturday. Sunday's orders are will handle in next Monday. We will notify you if there is an issue with filling your order.Please keep in minding with your Email.
Shipping fees are based on your order's money, destination and shipping method.
We currently have three main processing methods :
The normal shipping method:
Production need 2-3 working days,transport need 20-25 working days.
The faster shipping method:
Production need 2-3 working days,transport need 3-7 working days.
Total need 5-10working days.(We may ship order via UPS/DHL)
Here are some shipping reference times (the shipping times are not guaranteed)
Europe (England, France, Germany, etc.): 3-7 working days (excluding customs clearance time)
North America (USA, Canada, Mexico, etc.): 3-7 working days
Australia: 3-7 working days
South Affrica: 3-7 working days
Asia (India, Japan, etc.): 6-8 working days
South America (Brazil, Chile, Argentina, etc.): 6-10 working days
The fastest shipping method:
Production need 1-2 workdays,transport need 2-3 workdays. so Total need 2-4 workdays. (This courier is mainly for the US, if time is urgent, please consult us in advance)
All shipping times are not guaranteed.
If you want to know more shipping information,please send a email to us.
We will make every effort to get your merchandise to you as soon as possible. Quality workmanship takes time, so please be patient.
Most of our background materials are Pro_Polyester
(if you need Econ_Vinly and Econ_Polyester, please contact us)
All backdrops will be sent by folded, because the thicker material of Pro_Polyester will without deep wrinkles problem. All sizes are a whole piece of background, no stitching.
If you need other material of backdrops,please contact us.
If you are not satisfied with your purchase, due to the nature of our products, Your background does not need to return to us, we can offer store credit and replacement orders, but you need to pay the first order 20% replenishment fee and your replacement order shipping fee.
If it is not the quality of our products, we are very sorry that we cannot accept refund requests.If you have any questions, please contact us.
All returns must be made within 30 days of receiving your merchandise. All backdrop, photo props, and studio equipment returns must be approved by Allenjoy. Shipping costs cannot be refunded.
We do not guarantee the color 100%, because the different computer calibration color difference, will be slightly biased, but please do not worry, the computer print color is no problem.
Please contact us within 14 days of receipt of your order.